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QUESTION #1658 9/8/2008 8:30:12 AM [operator training]
I work for the City of Shelby. How would I get the information needed to get a water and wastewater license?
ANSWER:

Hi, Rob. The Montana Department of Environmental Quality can help you through its Operator Certification Office. Go to this website for more information and contacts.

http://www.deq.state.mt.us/wqinfo/opcert/index.asp.

Steve Guettermann
Assistant Director of Outreach
QUESTION #1657 9/5/2008 9:41:35 AM [operator training]
I have the downloaded version of Contamination Explorer on my laptop, and I've completed everything on it, except the quiz of three Volume Determinations in Section 1.2 in the "Replacing and Disinfecting a Line" part of the software. I still can't seem to give an answer that the software recognizes as correct, and so below is a step by step example of what I did (in hopes you can either determine if I'm performing my calculations incorrectly, or if there is an error on the software code).

Here is what I calculated for the first problem:

1) The diameter of the pipe is 8 inches, so the first step is to convert the radius of 4 inches into feet, which is .3333333 feet.

2) Multiply .3333333 times pi (3.1415). The answer is 1.0471665 feet.

3) Multiply 1.0471665 times the length of the pipe, which is 100 feet. The answer is 104.71665 cubic feet.

4) Convert cubic feet into liters by multiplying 104.71665 times 28.3168466. The answer is 2965.2452 liters.

5) I then enter 2965 as the answer, and the software says the answer is “incorrect.”

If I’m doing something wrong, can you please explain to me what it is? Either way, please contact me, since the program won't let me print my certificate of completion.

Thanks for your help.

Greg Kuschwara
holistichealth33@yahoo.com
ANSWER:

Updated answer 09/15/2008

Okay, I have the answer!

It seems you weren't calculating the cross sectional area of the pipe correctly. You missed a "squared" step. Here's Ben's reply:

"He is not calculating the cross sectional area of the pipe correctly. He needs to use the equation pi * r2 (r-squared). He is just multiplying the radius times pi and not first squaring the radius."

You had this:

The diameter of the pipe is 8 inches, so the first step is to convert the radius of 4 inches into feet, which is .3333333 feet. Then multiply .3333333 times pi (3.1415). The answer is 1.0471665 feet.

Ben says to do this:

.3333333 * .33333333 = .1111111

.1111111 * pi = .3489 NOT 1.047

I hope that helps! Let me know.

MJ

Orignial Answer:

Greg:

I'm sorry you're having trouble. Unfortunately, the team that produced our training programs is no longer at the Water Center so we can't really provide technical support at this point. I did, however, contact the former training director and asked his advice.

He told me, regarding your problem:

"Those can be very tricky - but have been checked and double checked. If he watches the example VERY carefully before the questions, he will get the correct answer."

So, he's pretty confident that it's not an error in program. There isn't a document with all of the correct answers so I can't help you there. I did think, however, that you only have to get a certain percentage of the questions correct to pass and print out the certificate -- but I may be wrong.

I hope this helps, though. Let me know if you figure it out!

MJ
QUESTION #1641 8/5/2008 5:12:32 PM [operator training]
Looking thru the pdf I see no questions. How do I recieve ceu's once I read the course information?
ANSWER:

Norm:

Crediting issues are up to the individual states. So, you'll want to contact your state regulatory agency in Alaska to see what they will accept. Every state is different so I can't really give you an answer.

Although you didn't say which PDF you are reading (OB2005?), it probably has a corresponding software program that you can download and run it on your computer. Many of our programs have an integrating scoring system that many states will accept for credit upon completion.

Hope that helps!

MJ Nehasil
Montana Water Center
QUESTION #1637 7/31/2008 8:41:51 AM [operator training]
Do you have a CD available for Grade III/ Water Treatment Plant Training? We have the Operator Basics CD for the Grade II.
ANSWER:

Hi, Thomas. The best thing to do is check with your regulatory agency to see which of our training CDs is best for your current situation. In answer to your question, there is nothing specific for Grade III. However, a new training CD, titled Water Quality Expedition may fit your requirements, as might Contamination Explorer. The content of both can be reviewed on this web page: http://watercenter.montana.edu/training

Sincerely,

Steve Guettermann
Assistant Director for Outreach
QUESTION #1329 12/2/2007 9:45:23 AM [operator training]
I am currently taking your Virtual System Explorer. I just completed the System 1 Video Tour. The time it should have taken was approximately 13 minutes. It took me an hour.

The video kept starting and stopping. Any suggestions. I have a E-Machine desktop with 2GB of memory and the operating system is Microsoft Windows Vista Home Premium.

One of the segments did run without incident. The others did not.
ANSWER:

I am sorry to hear you are having difficulties. Are you running it online, or from a DVD or downloaded version off your hard drive? If you are running it online, I would say that is the most likely cause of the videos "bogging down." Even on a pretty fast connection, huge video files like that could cause slow downs.

VSE was created to run on pretty slow machines, your machine sounds like it is way more than adequate. Your reference to Windows Vista is a bit disconcerting to me... Frankly, Vista has created so many problems with other pieces of software (Even their own software) that I am worried that it could pose incompatibilities with our stuff. It was of course not around when Virtual System Explorer went to press, so we had no way of testing it...

I'd first try to run the program from your hard drive as a download and see if that helps. That is the fastest way for your computer to handle large amounts of data, even faster than running it off the DVD. If that doesn't work, please give us a call and we'll try to do what we can over the phone. If it is a Windows Vista problem, there may be nothing we can do other than suggest running the program on a machine with XP or the like.

Thanks, and good luck.

Ben Cichowski
QUESTION #967 5/1/2007 10:56:20 AM [operator training]
I am a class "c" water operator from Illinois and need 15 CEUs before June 15, 2007.Can you help me with this?
ANSWER:

You will need to contact your state certification agency to ensure that our Operator Basics 2005 training product will work for your specific operator class rating (I'm pretty sure it will work, but check with them for the final word).

If this will work for your CEUs, go to:

http://watercenter.montana.edu/training/ob2005/default.htm

Here you can download, order, or run Operator Basics online. It's free, so have fun.

Thanks for the question,

Ben Cichowski
QUESTION #880 4/11/2007 9:05:12 AM [operator training]
We received the small utility board training CD but we are unable to view the contents on our computer. The information is too big for the screen. It cuts off the information on the left and right hand sides. Is there a solution to this problem?
ANSWER:

Sounds like your screen resolution on your computer is set at 800 X 600. The size of the program is set just over 800 pixels wide... hence your screen is cutting off portions.

1. If you are running a PC, go into your "Control Panel" and click on "Appearance and Themes," then "Display." Depending on how your computer is set up, you might just see "Display" the instant you enter the control panel
2. At the top of Display, you'll see a tab called "Settings" - Click on it.

3. You'll see "Screen resolution" in the lower left where you can change it to 1024 by 768 (the computer will ask you if you want to keep this setting - click yes)

4. You may leave this setting the way it is if you like, or switch it back after you finish with the problem.

Ben Cichowski

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