Training for Water Professionals
Training Product FAQ  

Here are the most commonly asked questsions about our training products. If you don't find your answer here, check the Ask the Water Center archives or email us at Ask the Water Center.



How many continuing education credits are the training programs worth?

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I can't download any programs using Internet Explorer 9.

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I could not download the Operator Basics 2005 program. All I get is the screen that says "now downloading." I click on click here and nothing happens. No error. I do not get the download window.



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Why can't I print out my Operator Basics 2005 certificate?

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Does my state accept this course for CECs?

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Is there a way I can get partial credit for any of the training programs?

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What if I don't remember my password from operator basics 2005 and I did not assign a hint? Is there any way to retreive my password or reset it?

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How do you track my performance in your training courses?

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The logbook in Virtual System Explorer says I have completed 100% but I can't print my certificate. How can I get it to print?

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I can't print out my certificate for the training program I'm using - can you please send me one?

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Looking through the PDF I see no questions. How do I receive CEUs once I read the course information?

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I want to know how I can get information on the Math part of the Grade IV Water Treatment Plant Operator test. I have recently took the test for the third time and failed three times. I have problems with the math. Can you help me?

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How do I find my saved files?

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Hello. I need 6 ceu's by July to keep my Illinois Water Operators license current. The course section is a little confusing. With out taking the complete operators basic course, what could I take to get the 6 hours i need? Thanks, John

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I need to renew my t2 certification. Do you have a class or online courses?

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How can I access the online CEU:

Water Quality Expedition: 2.5 hours
Contamination Explorer: 2.5 hours

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I would like to know if you have practice tests that I can print out from this website, for the t-2 state test?

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I recieved an error message from the zip file and was unable to open it.

Compressed (zipped) folder error
The compressed (zipped) folder is invalid or corrupted


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Will these training products run on Windows Vista or 7, or on a Mac?

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Do you still have any courses that I can complete online?

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Can I order the Operators Basics Training Series 2005 CD?

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This question is regarding Train for water professionals products. If this is not the correct place to ask this questions please let me know were I should.

The Operator Basic Training Series National Version 2003 had subject matter relating to Cross-connection control and backflow prevention. I am unable to locate either the same or updated information in the 2005 version. Is it possible for me to gain access to the 2003 version?

Thank you in advance for your time and help

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I started the program on CD, but did not know my Cert # how can I enter it now or do I need to start over?

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How can I get training necessary for a Class 2A3B license?

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If I order the CD's how do I receive credit for CEC? Is there test or what??

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California lists this web site as an approved source for certification renewal contact hours. I'm having a hard time locating anything that mentions contact hours. I have a CA D2/T2 and am looking for training to satisfy my license renewal. Can you e-mail me the location of training that provides contact hours on this web site. Thank you.

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Where can I get practice math problems for water plant operators?

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I started to download one of your programs and it got half way through and stopped. Any suggestions?

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aloha...

I have completed the training and when I printed the certificate it entered my user name instead of my real name on the trainee line. I tried again hoping to get to a point where I could change the name. Unfortunately, I now have the only two copies of the certificate with my user name only on it. I need to submit this certificate to my board of certification and am afraid that they will not give me credit for it. Is there any way that I can get a corrected copy of the certificate. Can I enroll again using my name and take the course over again or is there an easier way to do it.

Tx for your help

JAM

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